Refund policy

Returns & Refunds

We want you to love your metal art. If you're not satisfied with a catalog print, you may return it within 30 days of delivery for a full refund of the purchase price.

Every print is made to order, and our 30-day guarantee applies to all standard catalog prints, including sale items.

Custom prints: Prints made from your own photos or text are final sale unless they arrive damaged or defective.

How to return

Email Help@LuxeMetalArt.com with your order number before sending anything, and we'll reply with return instructions. Return shipping is paid by the customer. Items must be returned undamaged in their original packaging. We recommend a trackable, insured shipping method.

Return address: LuxeMetalArt, 6235 W. Howard St., Niles, IL 60714, United States.

Damaged, defective or wrong item

Contact us within 7 days of delivery with a photo of the item and packaging, and we'll send a free replacement, including shipping. There's no need to return the damaged piece unless we ask.

Exchanges

To get a different size or design, place a new order for the item you want and return the original catalog print for a refund under this policy.

Cancellations

We can cancel any order that hasn't shipped yet. Once it has shipped, it can be returned under this policy.

Refunds

Refunds are issued to the original payment method within 10 business days of receiving your return. Original shipping charges (if any) and return shipping costs are not refunded, except for damaged, defective or wrong items.

Questions? Help@LuxeMetalArt.com · (224) 246-6748 · Monday–Friday, 9am–5pm Central